Expired Vouchers

If your voucher has expired please send us an e-mail to [email protected] rather than placing a booking.

Expired voucher bookings will likely be cancelled and stop other customers from taking booking slots that they require.

We’ll need your full voucher details including the following:

Voucher Provider
For example, Groupon, Red Letter Days, Wowcher, Activity Superstore, Virgin Experience Days…

Voucher Number
For Groupon, we require the Security Code, for Virgin we require the full voucher reference and the PIN. Please get in touch if you’re not sure which code to send.

Date of Expiry
The full date on which it expired.

Experience
What experience the voucher was valid for.

With these details we can look into your voucher and advise what we can do to help.
We can’t guarantee there won’t be a charge or fee, but we’ll do everything we can to help ensure that your experience goes ahead.