Drift Limits Experiences - Your Questions, Answered!

If you’ve a COVID related query,
Information as to what we’re doing to keep everyone safe at Drift Limits,
How experiences are being affected and the latest updates regarding
Tiers, Lockdowns and more
can be found here:
COVID SAFE EXPERIENCES

Our COVID-19 Policy can be found on our Terms and Conditions Page.

Booking An Experience

How do I find out which dates the experience is running?

Please browse the experiences pages and check the calendar at the bottom of each page for availability. We are only able to publish dates three months in advance, new dates are released at the start of each month.

If you are struggling to find an appropriate date please contact us via email, dates further than a month in advance may be out of our direct control.

Can I change my date once it is booked?

Yes. Contact us as soon as possible.

You can purchase Cancellation Indemnity Insurance, details regarding this can be found in our Terms and Conditions.

 

Our fees have been revised to make it simpler and easier to understand. We have reduced the period to qualify for a free rebooking from 21 days or more to 15 days or more. All re-booking fees will be calculated based on the Driver Club discounted price for the experience.

Contact must be made in writing via email to info@driftlimits.co.uk or by post to Drift Limits, Runways Farm, Upper Bourne End Lane, Hemel Hempstead, HP12RR to advise of the intent to rebook and therefore change the booked date of an experience booking. The communication will be logged from the date it is received, in line with the matrix below. We will not accept rebooking requests via telephone or social media.

After the event date has passed = Full experience driver club price*
Less than 48 hours before the event = Full Experience driver club price*
48 hours to 7 days = 75% of driver club price.
8-14 days before event = 50% of experience driver club price.
Contact 15+ days before event = No fee.
*Bookings paid for in full directly to Drift Limits at Driver Club rates qualify for a 25% discount on the full experience driver club price as a rebooking fee when contacting us Less than 48 hours before the event or After the event date has passed.
Rebooking must be completed within 90 days of the original booking date, rebooking requests outside of this window will not be accepted.
Fees due once new date is confirmed, payable within 72 hours of confirmation. Non-payment will result in your new booking being cancelled.
How do I pay for my Drift Limits experience?

All payments are made online through PayPal (you don’t need a PayPal account to pay through this method)

In some circumstances cash or online bank transfer may be accepted by prior arrangement.

Optional Extras and refreshments on site can be paid with cash or card.

We do not accept American Express.

Can I use my International / Automatic driving licence?

Yes, international licences are acceptable, as long as it is a valid manual license and is presented on the day.

Automatic licences are acceptable, but will restrict you to driving cars that have an automatic transmission – only a small number of our cars are automatic. If you view our restrictions page, we’ve indicated which cars are manual and which are automatic.

Please note we would strongly advise against booking a multi car experience (one supercar blast/thrill etc) as cars are subject to availability and on the rare occasion there are no/too few automatic cars available for your booking you will be required to pay a rebooking fee and rebook for an alternate date.

Are there any height, weight or age restrictions for this experience?

Please click here to view our list of height and weight restrictions for each vehicle.

Drivers must be at least 17 years old with a valid UK driving licence.

Participants in our Under 17’s driving experiences are excluded.

If you have any concerns, contact us directly, we may be able to make further suggestions.

Redeeming A Voucher

I'm struggling to book with my voucher!

Overview

  • Click on the menu and select experiences – select your experience category.
  • Click on your experience.
  • Input the Driver Club Password if it’s a Driver Club Exclusive Experience in order to unlock the calendar.
  • Select a date and time from our availability.
  • Add to basket, check the experience details are correct and proceed to the checkout.
  • Choose a voucher provider from the drop down list under “Have a voucher”. (for Drift Limits, it’s DRIFT LIMITS DIRECT)
  • Click “Apply Voucher” and enter your voucher details.
  • Fill in your details and driver’s name under “Driver Name”.
  • Place an order and wait up to three working days for a confirmation e-mail to be sent to you.

Tips

  • Dates are released at the beginning of each month and range two months in advance.
  • Click the little arrow at the top right or left of the calendar to move forward or backwards in time.
  • Green dates have plenty of availability.
  • Red dates are fully booked.
  • White/Grey dates are/will not be available.
  • “No blocks available” means this date is fully booked and is still updating in our calendar.
  • Voucher details/codes will be entered at the checkout to provide a deduction on the experience cost, the full cost of the experience will show until then.
  • A confirmation e-mail will be sent to the e-mail address provided at the checkout.
  • There is an additional surcharge fee for Saturday bookings on all experiences excluding junior/under 17 experiences.

 

For a comprehensive, step by step guide (with pictures) showing how to book with a gift voucher, please CLICK HERE.

 

What do I do if my voucher is for two?

You will need to make two separate bookings in the same session on the same day using the same voucher code. This will need to be processed as two separate transactions.

I can't attend any dates before my voucher expires!

The expiry date is more of a “book by” date, as long as the booking is made 2 working days before your expiry we will be able to honour your voucher for any available date in our calendar.

Any concerns, contact us as soon as possible.

I have a voucher but when I place my booking it is asking me to pay again?

The full cost of the experience will show until you enter your voucher code at the checkout where the voucher will then be redeemed against the cost of the experience.

My voucher has expired, can I still use it?

If your voucher has expired please send us an e-mail to info@driftlimits.co.uk rather than placing a booking.

Expired voucher bookings will likely be cancelled and stop other customers from taking booking slots that they require.

We’ll need your full voucher details including the following:

 

Voucher Provider
For example, Groupon, Red Letter Days, Wowcher, Activity Superstore, Virgin Experience Days…

Voucher Number
For Groupon, we require the Security Code, for Virgin we require the full voucher reference and the PIN. Please get in touch if you’re not sure which code to send.

Date of Expiry
The full date on which it expired.

Experience
What experience the voucher was valid for.

 

With these details we can look into your voucher and advise what we can do to help, or who you need to contact.
In some instances, we can assist and redeem expired vouchers, in other instances we are not able to and you will need to contact the voucher provider.

We can’t guarantee there won’t be a charge or fee, but we’ll do everything we can to help ensure that your experience goes ahead.

The Experience and Venue

How many other drivers will there be at my experience?

The number of other participants in your session can vary depending on which experience you are attending.

There will often be other participants driving on other kinds of experiences from drifting to stunt-driving.

We aim to keep our session numbers low, this provides us more time for each participant and the opportunity to continue additional driving sessions without excessive waiting times.

Saturday bookings are always fully booked.

Can spectators come and watch?

Yes. We have spectator areas inside and out. Depending on availability, they may have the chance to sit beside one of our instructors for some thrilling hot-laps in a range of cars, or even get involved with some driving of their own!

Please be aware we are predominantly an outdoor venue, there are occasions when the indoor spaces are extremely busy or in use for functions. Please dress appropriately for the weather, warm clothes are often appreciated by spectators.

Can I bring my pets to the venue?

Unfortunately we cannot allow any pets to be brought to the venue.
The track is surrounded by active farmland with working animals including guard dogs who may visit at any time.

As part of our ongoing commitment to the health and safety of all participants, the risk of an animal in the pitlane or on track is not one we can permit; The resulting incident could be catastrophic for animal, vehicle, guest and staff member alike. We must circumvent the possibility of this by asking that you respect our decision in the interest of health and safety.

Service dogs necessary for the participant or guests are welcome.

Are there any Hotels nearby?

Yes, there are many hotels within the area, why not check out the Partnership section of our Driver Club for more information?

We have discounts and special connections with many of them and our partnerships are increasing every month.

What happens if it rains?

All events will go ahead, with the exception of extreme weather conditions, i.e ice/snow.

In severe rainfall, where standing water is left on track, expect delays, or possibly cancellation of the Atom, single seater F1000 and McLaren experiences.

We have a hospitality unit on site to keep spectators and guests dry and comfortable at all times, but would suggest that wet weather clothing and umbrellas are packed.

What facilities do you have on site?

Car parking is free and the hospitality building is accessible via ramp.

Our bathroom facilities are nearby, but are only currently accessible via steps.

The nearest all access bathroom facilities are at the very near by service station.

We have an indoor refreshment café serving hot drinks, cold drinks, basic snacks and packaged sandwiches (subject to availability)

What do I need to wear?

Wear comfortable clothing, we suggest warm layers through spring and winter months and sunscreen and hats for summer.

It is essential you wear flat-soled, slim fitting shoes, particularly on Race Car experiences.

We unfortunately, due to COVID-19 can no longer provide wet weather gear and protective equipment.

Drift Limits Branded clothing including waterproofs, umbrellas, gloves, hats, T-shirts, beanies and more can be purchased from our cafe.

Helmets are mandatory, we have a choice of free hygiene hair-nets or cotton Race Balaclavas for £2 to ensure your comfort.

You may use your own Kite-marked helmet for our experiences, with the exception of our Atom experiences which use Helmet Intercoms.

What happens if I damage the car?

Drift Limits take participants Health & Safety very seriously, we have designed a circuit and experience format to minimise risk and offer a safe environment in which to drive. The chances of damaging a car should be very low, in any condition.

However, there is an inherent risk in any motorsport activity and we ask participants to be aware of these risks and take appropriate measures to maintain their own safety, by adhering to our conditions and following our instructors guidance.

Should damage be caused to a vehicle as a result of a participants driving, our participants accept to paying excess costs required to make good the damage. Excess varies as to experience booked, from £1400+VAT for Under 17s experiences to £20,000 for the Jordan EJ12.

If you would like information as to excesses, please contact us

There is an optional damage waiver / damage liability reduction available for experiences, this can be paid on the day of the event before the participant begins their session. This amends the liability to pay for accidental damage caused to vehicles during an experience, so long as the health & safety guidelines and instructor guidance has been followed.

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