Frequently Asked Questions - Drift Limits

Drift Limits Experiences - Your Questions, Answered!

Booking An Experience

How do I find out which dates the experience is running?

Please browse the experiences pages and check the calendar at the bottom of each page for availability. We are only able to publish dates two months in advance, new dates are released on a rolling two month basis.

If you are struggling to find an appropriate date please contact us via email, dates further than a month in advance may be out of our direct control.

Will I receive confirmation of my booking?

Once you place your order with Drift Limits, you will receive a automated email from orders@driftlimits.co.uk detailing that our team are processing your order and you will receive a confirmation email within 3 working days.

Please be aware Drift Limits Administration staff may contact you via email if any voucher details have not been entered correctly, which may be preventing us from redeeming your voucher and confirming your order.

When you receive the confirmation email this will detail your booking, the time to arrive and a event checklist along with our address. If you have not received your confirmation email we advise checking your junk/spam folder. Should this email have not been received please email info@driftlimits.co.uk to ensure our team can resend this to you.

We advise adding orders@driftlimits.co.uk & info@driftlimits.co.uk to your trusted email addresses to avoid our emails being delivered to your junk/spam folder.

Please be aware when you place a booking for a time & date this has been provisionally booked for you and we advise you attend the booking for the date and time requested unless prior contact has been made with Drift Limits that you cannot attend or we are unable to accommodate your booking on the requested date. Failure to attend the booking made may result in a rebooking fee being charged as per our Terms & Conditions.

Please be aware orders@driftlimits.co.uk is an automated email address, and is an unmonitored inbox. Sending emails to this email address may result in your enquiry not being answered. We advise all enquiries to be sent to info@driftlimits.co.uk

Can I change my date once it is booked?

Yes. Contact us as soon as possible.

You can purchase Cancellation Indemnity Insurance, details regarding this can be found in our Terms and Conditions.

 

Our fees have been revised to make it simpler and easier to understand. We have reduced the period to qualify for a free rebooking from 21 days or more to 15 days or more. All re-booking fees will be calculated based on the Driver Club discounted price for the experience.

Contact must be made in writing via email to info@driftlimits.co.uk or by post to Drift Limits, Runways Farm, Upper Bourne End Lane, Hemel Hempstead, HP12RR to advise of the intent to rebook and therefore change the booked date of an experience booking. The communication will be logged from the date it is received, in line with the matrix below. We will not accept rebooking requests via telephone or social media.

After the event date has passed = Full experience driver club price*
Less than 48 hours before the event = Full Experience driver club price*
48 hours to 7 days = 75% of driver club price.
8-14 days before event = 50% of experience driver club price.
Contact 15+ days before event = No fee.
*Bookings paid for in full directly to Drift Limits at Driver Club rates qualify for a 25% discount on the full experience driver club price as a rebooking fee when contacting us Less than 48 hours before the event or After the event date has passed.

 

Rebooking must be completed within 90 days of the original booking date, rebooking requests outside of this window will not be accepted.
Fees due once new date is confirmed, payable within 72 hours of confirmation. Non-payment will result in your new booking being cancelled.
Fees are calculated based on the date you confirm a valid new date with us from our availability, not the initial date of contact.
If you advise in writing that you wish to cancel or rebook your booking, it will be actioned immediately. Once actioned, any rebooking will be chargeable even if this is to be reinstated for the same date.
Only one free rebooking will be permitted, all other rebooking will be chargeable in full regardless of the notice provided. Rebooking fees may be due regardless of whether a confirmation email has been received and a booking completed.
How do I pay for my Drift Limits experience?

All payments are made online through PayPal (you don’t need a PayPal account to pay through this method)

In some circumstances cash or online bank transfer may be accepted by prior arrangement.

Optional Extras and refreshments on site can be paid with cash or card.

We do not accept American Express.

Gift Vouchers from Drift Limits and Experience Vouchers from third parties can also be utilised as payment for select experiences.

Can I use my International / Automatic driving licence?

We are happy to accept any valid driving licence that is printed in the Latin Alphabet.

For any other driving licences, such as Arabic or Kanji, you will need to provide an international driving licence as well on the day of the event.

If this is not possible you will be required to purchase our £47 full damage liability waiver and if at any point our instructors feel that you are not capable of driving the vehicles safely your experience will be ended with no refund given.

Automatic licences are acceptable, but will restrict you to driving cars that have an automatic transmission – only a small number of our cars are automatic. If you view our restrictions page, we’ve indicated which cars are manual and which are automatic.

Please note we would strongly advise against booking a multi car experience (one supercar blast/thrill etc) as cars are subject to availability and on the rare occasion there are no/too few automatic cars available for your booking you will be required to pay a rebooking fee and rebook for an alternate date.

Are there any height, weight or age restrictions for this experience?

Please click here to view our list of height and weight restrictions for each vehicle.

Drivers must be at least 17 years old with a valid driving licence (UK or equivalent, see ‘Can I use my International / Automatic driving licence?’

Participants in our Under 17’s driving experiences are excluded.

If you have any concerns, contact us directly, we may be able to make further suggestions.

Participant must be able to understand spoken and written English language.  If you have any specific demands or needs relating to this, please contact us to discuss these before the experience is booked.

Redeeming A Voucher

I'm struggling to book with my voucher!

Overview

  • Click on the menu and select experiences – select your experience category.
  • Click on your experience.
  • Input the Driver Club Password if it’s a Driver Club Exclusive Experience in order to unlock the calendar.
  • Select a date and time from our availability.
  • Add to basket, check the experience details are correct and proceed to the checkout.
  • Choose a voucher provider from the drop down list under “Have a voucher”. (for Drift Limits, it’s DRIFT LIMITS DIRECT)
  • Click “Apply Voucher” and enter your voucher details.
  • Fill in your details and driver’s name under “Driver Name”.
  • Place an order and wait up to three working days for a confirmation e-mail to be sent to you.

Tips

  • Dates are released at the beginning of each month and range two months in advance.
  • Click the little arrow at the top right or left of the calendar to move forward or backwards in time.
  • Green dates have plenty of availability.
  • Red dates are fully booked.
  • White/Grey dates are/will not be available.
  • “No blocks available” means this date is fully booked and is still updating in our calendar.
  • Voucher details/codes will be entered at the checkout to provide a deduction on the experience cost, the full cost of the experience will show until then.
  • A confirmation e-mail will be sent to the e-mail address provided at the checkout.
  • There is an additional surcharge fee for Saturday bookings on all experiences excluding junior/under 17 experiences.

 

For a comprehensive, step by step guide (with pictures) showing how to book with a gift voucher, please CLICK HERE.

 

What do I do if my voucher is for two?

We have special experiences for two participants, Blast for Two and Thrill for Two.

These experiences are unique and specially created for two participants, with only one booking required. Please put BOTH driver’s names in, separated by a / or – to clearly identify each driver.

If you have a Drifting or Stunt experience for two, you will need to make two separate bookings for the same session, on the same day using the same voucher code. One booking for each driver.

I can't attend any dates before my voucher expires!

The expiry date is more of a “book by” date, as long as the booking is submitted on our website at least 3 working days before your voucher expiry date, we should be able to honour your voucher for any available date in our calendar.

Any concerns, contact us as soon as possible.

I have a voucher but when I place my booking it is asking me to pay again?

Anyone can place a booking on our website, despite whether they hold a voucher or not.

The full cost of the experience will show until you enter your voucher code at the checkout, where the voucher will then be redeemed against the cost of the experience.

My voucher has expired, can I still use it?

If your voucher has expired please send us an e-mail to info@driftlimits.co.uk rather than placing a booking.

Expired voucher bookings will likely be cancelled and stop other customers from taking booking slots that they require.

We’ll need your full voucher details including the following:

 

Voucher Provider
For example, Groupon, Red Letter Days, Wowcher, Activity Superstore, Virgin Experience Days…

Voucher Number
For Groupon, we require the Security Code, for Virgin we require the full voucher reference and the PIN. Please get in touch if you’re not sure which code to send.

Date of Expiry
The full date on which it expired.

Experience
What experience the voucher was valid for.

 

With these details we can look into your voucher and advise what we can do to help, or who you need to contact.
In some instances, we can assist and redeem expired vouchers, in other instances we are not able to and you will need to contact the voucher provider.

We can’t guarantee there won’t be a charge or fee, but we’ll do everything we can to help ensure that your experience goes ahead.

The Experience and Venue

How many other drivers will there be at my experience?

The number of other participants in your session can vary depending on which experience you are attending.

There will often be other participants driving on other kinds of experiences from drifting to stunt-driving.

We aim to keep our session numbers low, this provides us more time for each participant and the opportunity to continue additional driving sessions without excessive waiting times.

Saturday bookings are always fully booked.

Can spectators come and watch?

Yes. We have spectator areas inside and out.

Depending on availability, they may have the chance to sit beside one of our instructors for some thrilling hot-laps in a range of cars, or even get involved with some driving of their own!

Please be aware we are predominantly an outdoor venue, there are occasions when the indoor spaces are extremely busy or in use for functions. Please dress appropriately for the weather, warm clothes are often appreciated by spectators.

Can I bring my pets to the venue?

Unfortunately we cannot allow any pets to be brought to the venue.

The track is surrounded by active farmland with working animals including guard dogs who may visit at any time.

As part of our ongoing commitment to the health and safety of all participants, the risk of an animal in the pitlane or on track is not one we can permit; The resulting incident could be catastrophic for animal, vehicle, guest and staff member alike. We must circumvent the possibility of this by asking that you respect our decision in the interest of health and safety.

Service dogs necessary for the participant or guests are welcome.

Are there any Hotels nearby?

Yes, there are many hotels within the area, why not check out the Partnership section of our Driver Club for more information?

We have discounts and special connections with many of them and our partnerships are increasing every month.

What happens if it rains?

All events will go ahead, with the exception of extreme weather conditions, i.e ice / snow.

In severe rainfall, where standing water is left on track, expect delays, or possibly cancellation of the Atom, Single Seater F1000 and GT Race Car experiences.

We have a hospitality unit on site to keep spectators and guests dry and comfortable at all times, but would suggest that wet weather clothing and umbrellas are packed.

A limited number of Complementary Umbrellas can be loaned by visitors while on site, found in and returned to reception.

What facilities do you have on site?

Car parking is free and the hospitality building is accessible via ramp.

Our bathroom facilities are nearby, but are only currently accessible via steps.

The nearest all access bathroom facilities are at the very near by service station.

We have an indoor refreshment café serving hot drinks, cold drinks, basic snacks and packaged sandwiches (subject to availability)

 

 

What do I need to wear?

Wear comfortable clothing. We suggest warm layers through spring and winter months and sunscreen and hats for summer.

It is essential you wear flat-soled, slim fitting shoes, particularly on Race Car experiences.

We unfortunately can no longer provide wet weather clothing, we ask you to bring your own if you are in an open vehicle.

 

Helmets are supplied and required for F1000, Ariel Atom, GT Race Cars and those with Roll Cages (S15, Mustang NASCAR etc).

If you do wear one of our helmets for your experience, a Balaclava is required. If you do not have/bring a balaclava with you, one can be purchased from reception.

You can wear your own helmet as long as it has the relevant Kite Mark, with the exception of Ariel Atom experiences; due to use of an intercom, you must utilise one of our helmets which is fitted with the required equipment to communicate with your instructor.

Supercar and Drift Experiences, helmets are optional.

 

Drift Limits Branded Balaclavas, Race Gloves, hats, T-shirts, beanies and more can be purchased from our cafe.

What happens if I damage the car?

Drift Limits take participants Health & Safety very seriously, we have designed a circuit and experience format to minimise risk and offer a safe environment in which to drive. The chances of damaging a car should be very low, in any condition.

However, there is an inherent risk in any motorsport activity and we ask participants to be aware of these risks and take appropriate measures to maintain their own safety, by adhering to our conditions and following our instructors guidance.

Should damage be caused to a vehicle as a result of a participants driving, our participants accept to paying excess costs required to make good the damage. Excess varies as to experience booked, from £2,500+VAT for Under 17s experiences to £20,000+VAT for the Jordan EJ12.

If you would like information as to excesses, please contact us

There is an optional damage liability reduction available for most experiences, this can be prepaid via our website when booking or paid on the day of the event before the participant begins their session. This amends the liability to pay for accidental damage caused to vehicles during an experience, so long as the health & safety guidelines and instructor guidance has been followed. There is no damage liability reduction for the Jordan EJ12.

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