Coronavirus (COVID-19) and Drift Limits
Thanks to every single one of our customers who has fought hard against the virus, held on tight with us and looked forward for this day.
We can confirm we are open for all experiences
booked for or after the
15th of July 2020
This is a great announcement and we’re exceptionally happy to be able to re-open.
Believe us, we’ve put in a lot of work and we can’t wait to welcome you all.
Sessions up to and including October are currently available for booking via our website.
We ask all previously affected customers to contact us via email to arrange the re-booking of their experiences.
Our telephone lines are now open however we cannot arrange re-bookings over the phone.
Please understand that our phone lines are already exceptionally busy so to bear with us while we assist all customers.
We will answer all emails sent in to us in chronological order.
Please do not send chase emails as this will push your ticket to the back of the queue.
Giving you reassurance for when you visit
Keeping the site clean and disinfected
Before the UK Goverment instructed that we should be closing, we started to implement some incredible levels of disinfection and cleanliness at Drift Limits, in order to combat the risk of infection and spreading COVID-19.
Honestly, we would have made even the pickiest microbiologist proud.
We’re a clean bunch, even though some of us might end up covered in oil and grease now and then. Of course, we keep everything on site as clean as we possibly can.
We keep the windows ventilated and doors pinned open whenever possible for great airflow indoors.
Throughout the day, all surfaces that customers may come into contact with are disinfected and cleaned.
We ask that you remain vigilant, wash your hands with soap and water often and utilise our facilities upon arrival and departure to again, fight the virus and minimise risk.
We’ll continue these measure into the future, to be certain that this virus (or any other) doesn’t make a comeback!
Fighting it on the track
We have drastically increased our cleaning supplies on site, issuing every single instructor with a bag of anti-bacterial wipes that they will continually use throughout the day to wipe internal and external surfaces in our cars after each use.
Our instructors learnt to fight the urge to be as hospitable as possible. Whereas we used to greet every customer with a firm handshake and a hello, we stopped doing this and instead will greet with a nod and a smile. Although this part of the service has had to be removed, nothing has been changed in regards to the experience you get and they’ll be as helpful and challenging as possible throughout your time on track to help you get the most out of each car.
In car, you must wear a face-covering (mask) and the instructor will do too. The mask must be N95/KN95 or greater grading and stamped as such. This way, both of you are protected and the risk of spreading anything is vastly reduced. You can read more about our mask policy below.
It’s very important that when you’re driving, you look straight ahead and not at our instructors. Taking your eyes off the track usually ends badly! The UK Government have stated that sitting next to someone and not looking at them vastly reduces the chance of catching a virus. We’ll reduce face-to-face to a minimum wherever possible.
Drift Limits Customer Transparency and Information
At Drift Limits, we are pulling out all the stops and doing everything that we can do to fight COVID-19 and keep our customers and staff safe.
We’ve created a Transparency Document that we used as part of our staff training here, that’s been designed to be open and clear, for everyone to read.
To be easy to digest, we’ve split each of the chapters into ‘accordion sections’ below so you can peruse at your leisure on this page.
We do ask that everyone reads through what we’ve written below so you’re fully aware on what to do when you come to us and confident in us as a safe place to visit, a safe place to be… and a fun place to be.
A Drift Limits Transparency Document
This document outlines the risks to employees and customers at Drift Limits and how we address them.
1. To identify the risks involved with Coronavirus and how we as a company can protect our staff and customers from infection
2. To educate all employees of Drift Limits so they can work safely and minimise the risk of infection and transmission of the disease.
3. To educate all customers of Drift Limits with complete transparency as to our methods
4. To ensure a safe workplace for all.
Detailed Explanation of Concept
Coronavirus is a fast to transmit disease and can cause serious health concerns. It can be deadly to those with underlying medical conditions and the elderly.
We want to do all we can to ensure all our staff are as safe as possible when working at Drift Limits and our customers can visit us safely without issues for any party.
Through the following pages we will cover the risks associated with our workplace, what we can do to eradicate those risks or reduce them significantly.
It takes all of us working together to make sure this works so please, take everything seriously as the ones who suffer will be yourselves and your colleagues.
Coronavirus Disease (COVID) is an infectious disease, caused by a Coronavirus.
It’s a family of viruses, which attach themselves and work into cells in living organisms, taking proteins and suchlike that they require, in order to replicate themselves. Coronavirus is named so because of the crown-like appearance. The virus itself is not classed as a living thing. It exists, but only to replicate itself. In taking parts away from your own cells and in it’s replication, it damages the host and therefore causes illness and disease. It’s hard for the body’s own immune system to recognise and get rid of and in doing so, can cause serious complications.
The main symptoms of coronavirus disease are:
● a high temperature
● a new, continuous cough – ( coughing steadily for over an hour or 3 or more continued coughing instances in 24 hours)
● a loss or change to your sense of smell or taste
The official names are:
Disease – coronavirus disease (COVID-19)
Virus – severe acute respiratory syndrome coronavirus 2 (SARS-CoV-2)
The Disease is caused by the Virus.
Spreading of the disease is primarily through drops of saliva or bodily fluid discharge from sneezing or coughing.
You can learn more about Coronavirus at the following links:
The World Health Organisation website at: https://www.who.int/health-topics/coronavirus#tab=tab_1
The NHS Website at: https://www.nhs.uk/conditions/coronavirus-covid-19/
A risk assessment has been written up in direct relation to COVID-19 at Drift Limits
This document will cover the risks we have identified and how you can keep yourself safe, your co-workers safe and of course, our customers safe.
If you wish to have a copy of our Covid 19 Risk Assessment, please contact email@example.com and it will be sent out to you.
We’ve implemented a signed, one way system on site for everyone to adhere to.
New signs around the site indicate which direction to travel, with barriers in place to assist with queuing safely to enter the visitor centre.
All staff and all visitors must follow the one way system.
The one way system flows through the main building from reception to the back door of the building. The rest of the site is free-flowing and some areas may have dual direction traffic. Please be careful and navigate these safely.
There are arrows on the floor and signs to show the direction of movement. These must be followed.
There is no entry at all via the back door of the building.
Right at the entrance to our site is our toilet block. We ask all visitors to visit these on arrival and when leaving to wash their hands.
There is an Automatic Alcohol Hand Sanitiser dispenser at reception for all experience participants to use. We require all participants to use this upon entry to our visitor centre to sanitise their hands.
Any person who partakes in any experience with us, must give their name and contact telephone number to us. One contact per family is enough so spectators do not have to. We have a QR code that can be scanned with your smartphone camera, for easy and secure information collection. If you are arranging laps on the day, turning up for an Arrive & Drive or booking laps for a friend or family member, you must supply the participant’s name and contact telephone number to reception or scan them in.
In the case of Under 17s, the contact details for a parent would be requested to go alongside their name.
We require all other non-participating visitors entering our site and using our facilities (cafe / pit & paddock / toilets) to scan our non-intrusive, GDPR Compliant Track and Trace system Barcode, which holds data for 21 days in line with the NHS Track and Trace requests.
If you do not agree to scan the code or supply your information to reception for Track and Trace, you will be asked to leave.
Our cafe will remain open for refreshments. Access is via reception and walking through the main briefing room if a briefing is NOT operating.
We will be closing our Briefing room door during briefings and the room will be accessed only by persons having a briefing.
If a briefing IS in operation, you can ask for refreshments at reception. Please respect the one way system. We ask that you queue with those waiting to go into reception to sign in and do not try pass them. Our reception staff are efficient and you’ll find queues move down quickly. If attending with your family, we ask that you send one responsible person in to purchase refreshments.
We have added some easy-exit steps at our ramp so you can walk straight back out the front door (being careful to social distance from those waiting) and go back out into the pit & paddock area.
Incredibly important and something most of us are experts at now, is keeping at least 2m away from others wherever possible.
The 1m+ advice requires you to be taking precautions if you’re close to someone. The one way system on site will really help with this, as will masks! We ask for you to check the arrows around our site building, follow these and stand on/by them if queuing to ensure you’re socially distancing.
We ask only the participant of the experience to enter reception and the main building. This is due to us having to reduce numbers inside, as all shops, stores and buildings do at this time.
All spectators must head straight to the spectator area upon arrival. The participant will be filling in paperwork and signing in with us. If the participant is under the age of 18, they will require ONE parent or guardian to sign in with them. Any more will be considered spectators and ask to immediately go outside.
To arrange photography or a damage waiver for an experience, the safest way is to pre-book this and pay via our website. If you wish to add this while on site with us, ensure the participant requests this, or speak to a front-of-house team member outside who can arrange and radio indoors.
No buggies or pushchairs will be allowed indoors under any circumstances. We advise those with little ones to keep clear of all other parties.
Please note that due to the one way system, some people may walk through the building during briefings.
We ask those that do to KEEP QUIET and not disrupt the ongoing briefing.
There will be no viewing from indoors.
In the case of inclement weather, we ask drivers to please take shelter in the Silver Hospitality Truck area.
We advise all participants to be prepared with an umbrella or purchase a high quality, large Drift Limits umbrella from Reception.
In the interest of safety during this time, we ask spectators and non-participants to retreat to their own vehicles in the car park unless there is adequate space for socially distanced sheltering in the Silver Hospitality Truck.
Please understand that we do not place these restrictions on entry other than in the interest of the health and safety of all involved.
We care about all our visitors and our staff and want to ensure we can continue to operate a safe and virus free environment for all involved.
The UK Government have set into law that all persons visiting shops and similar premises must wear a mask from the 24th of July 2020.
We therefore require all visitors to wear masks when with us and in the vicinity of other guests.
Masks are absolutely compulsory when inside our visitor centre and briefing room.
All guests taking part in driving experiences with us, MUST wear a mask that is N95 N95, KN95, FFP2 or better grade.
The mask should be clearly marked as such. These are the only masks that have been proven scientifically to stop coronavirus in it’s tracks and keep the wearer safe.
We take the safety of our customers and of our instructors exceptionally seriously. We want you to be confident that you’re safe and that Drift Limits is a safe and fun place to be. In order to ensure this virus ends and we’re rid of it as soon as possible, the non-transmission of the virus is our highest priority. Second only to the safety of our customers and cars on track. Due to the extended period you are spending within our cars, in close proximity to one of our instructors, we have had to insist that the best possible masks are worn.
Unfortunately, home-made washable masks are not sufficient.
If you do not have a mask that’s suitable, we have KN95 grade masks on site that you can buy at cost price – Only £3.50 per mask.
These masks are scientifically tested and confirmed to be able to block coronavirus transmission so you can be confident that you’re safe with us.
They’re re-usable of course, so that’s a mask you can use to keep safe again and again.
Staff working alone do not have to wear masks, however we advise that they do as particles can rest on surfaces, either from their own transmission or those they have disturbed while working. Staff may also wear gloves. Both are provided by Drift Limits.
We ask that everyone be considerate and kind in light of the use of masks and protective equipment and do make sure that you can understand/hear all people when they talk with you.
Do not remove your mask to talk to someone. Doing so undoes all our efforts through lockdown.
Do not be offended if someone asks you to repeat themselves.
There are screens at reception and at the cafe desk, however we advise you try not to take your mask off at these points, as you’ll need to put it right back on again once you move on.
If a member of staff asks you to put your mask on, step back or comply with social distancing, please kindly reply as they are only doing so in the interest of safety for everyone.
Prior to the Covid-19 outbreak, customers were required to wear helmets during all experiences. We do provide these helmets for customer use. We now encourage customers to bring their own helmets for experiences if they have them.
Staff also wear helmets in cars that require them to do so.
Some of our vehicles and experiences do require the usage of helmets.
● Formula 1000 Single Seater cars
● Ariel Atom
● Lamborghini Huracan Super Trofeo
● McLaren MP4-12C GT3
● Drifting Experiences
● Stunt Experiences
● Police Pursuit Experience
This is due to either the vehicle being open top, roll cages close to your head or extreme changes in direction that could result in bumped heads.
For other experiences in closed top cars, we are now changing our policy to:
HELMET USE IS OPTIONAL.
If you do not wish to wear a helmet when undertaking any experience not listed above, you do not have to.
We do santise and clean our helmets after every use and issue hair nets for an extra layer of protection.
Wearing a helmet does not mean you do not need to wear a mask.
The helmets that we use during experiences depend on the car being driven. If you’re in a car with no roof, they are full faced. In our F1000 Single Seater cars, once you’re inside the car and on your own, there’s a reduced requirement for a mask. When you’re in our Ariel Atom, once you’re moving, it’s also reduced.
There are periods in which participants are in a car with an instructor or another visitor to Drift Limits, who must be protected also.
This could be during sighting laps or talking to an instructor prior to driving – all customers and staff require masks at these points in time. The full face helmets don’t perform the required filtration to adequately protect the person wearing it or those they come into contact with. The circumstances require that ‘extra step’ in protection for you and for your instructor.
For all other cars, which aren’t convertible or lacking a roof, participants wear an open-face helmet. With these, there’s no visor or face plate. There’s nothing there to stop anything at all from coming into contact with your face.
All staff that wear helmets keep that helmet with them and clean it regularly.
Wherever possible they do not share that helmet with other instructors.
If this is unfortunately required, it will be sanitised inside and out before passing it to whomever requires that helmet.
Throughout the day, especially between briefings, we will be cleaning all around the site. Any contact surfaces will be disinfected and we will continue to ensure a safe environment as possible for all attendees.
If you are asked to vacate a chair for cleaning, please do not be offended. We are only cleaning the chair for the safety of all. There will likely be one chair next to it that you can use.
We ask that people remain vigilant and only touch items and surfaces if necessary to do so.
Please avoid leaning on window ledges, walls and barriers around the site unless you need to do so for mobility reasons. Helping us to reduce the amount of contact surfaces will help us to keep the site clean and disinfected easier and therefore protect all of us and stop the spread of the virus.
Windows in the Visitor Centre will be kept open for ventilation wherever possible.
Doors in the Visitor Centre will be kept open for ventilation wherever possible.
A good airflow has been recognised by Government advisors to reduce the risks involved in virus transmission so we will maintain this whenever and wherever it is possible to do so.
As with the rest of the visitor centre, this area will be kept clean, tidy and disinfected at all times.
For participants who haven’t filled out Disclaimer Forms at home and brought them with them, we lend clipboards and pens with paperwork to customers needing to fill out paperwork on site. These are disinfected after each use.
There are perspex screens at reception to protect both receptionist and participant. Please do ensure you interact through the screen and not the gap between. This is only for passing objects through such as paperwork, licences, clipboards etc.
Alcohol Hand Sanitiser is available in reception to clean your hands if you are not able to visit our toilet facilities to wash your hands upon arrival. This is through a dosed, automatic machine. Please use sparingly and only as required for the benefit of all.
Customers may use a lanyard when on site with us to have video footage recorded, either as part of a Media Pack or HD Video Pack.
Previous visitors may have been aware that we re-use lanyards, micro SD cards and USB readers and transfer footage to mobile phones.
Due to coronavirus outbreak and minimising time with us on site, we will no longer be carrying out this practice.
The SD Card, USB Reader and Lanyard are now included in the price of your HD Video or Media Pack
Our toilet facilities are overground units, we are restricted to these due to planning constraints. They are checked, with the water refilled continuously throughout the day and stocks of toilet paper and soap being monitored and filled when required.
We ask that all visitors and staff make use of the facilities to wash their hands upon arrival and again when leaving us. There is alcohol hand sanitiser available in reception.
Make sure you wash your hands for 20 seconds as per NHS Guidelines.
Contact-Free Hand dryers are available in both bays to allow you to dry off easily.
Please respect all your fellow visitors and leave these facilities in the same clean state as you found them – and only use that which you need.
Please socially distance when in the toilets. If you can see that there are people in the space you wish to be, please wait outside wherever possible.
If you spot any issues at any time, please report them to a member of staff who will rectify them asap.
Staff members clean our cars interiors and exteriors (when possible) to ensure you experience our vehicles at their best. To combat the virus, each instructor has a stock of disinfectant wipes to clean down contact surfaces throughout the day.
These surfaces cleaned include:
● Steering Wheel
● Gearstick / Gear selector
● Paddleshifts on vehicles fitted with them
● Seat Controls and seatbelts
● Door Handles inside and out.
Although all effort is taken to ensure that the car is as virus free as possible, we cannot clean every other surface inside and outside the car after every single customer.
This would drastically slow down and delay everyone’s activities.
This is why we insist that all persons wear masks and some of our instructors will wear gloves.
If you wish to wear gloves, we ask that you wear proper fitted driving gloves that allow a great grip on the steering wheel as rubber / plastic / nitrile gloves may affect your ability to control the vehicle and could result in unplanned departures from your planned line.
When arriving, all persons not participating in an experience are asked to go straight to the Spectator and Picnic Area to await their participant, who must go straight to reception.
There may be a queue to enter reception so please be patient. Once the participant has had their driver’s briefing they will likely meet you outside before starting their experience.
There are picnic tables in this area. We ask that ONLY ONE person, family unit or ‘bubble’ utilise the table at any one time. Shared use is not permitted. Please consider other visitors who may require a seat.
These tables will be disinfected and cleaned throughout the day.
We ask that you utilise the multiple bins around the site or take rubbish home.
Please be sensible with spectator numbers.
Again, we understand that this experience is incredible special and could even be a once-in-a-lifetime thing that many of you will have travelled a long way for. However, we do ask that you try keep numbers that attend with you to a sensible amount.
More than two spectators per participant can fill up our site and cause issues.
We advise that you avoid leaning on barriers as much as possible and avoid using handrails unless you need to. We will be cleaning these throughout the day, however the less you touch, the more you are protected.
Please understand that we do not place these restrictions on entry other than in the interest of the health and safety of all involved. We care about all our visitors and our staff and want to ensure we can continue to operate a safe and virus free environment for all involved.
Our office is not a huge room, however it does have adequate seating with social distancing for 3 colleagues at one time.
When in the office, masks must be worn and windows must be opened for ventilation at all times.
Desk swapping during one day is not permitted and desks must be kept clean and sanitised at all times.
Where possible, staff working in the office will be rota’d to work either at Drift Limits, Drift Limits Performance Offices or at home to ensure there is no overcrowding in the office.
Non office working staff entering the office must do so one-by-one to talk with management or to collect any items they require.
All staff working outdoors must ensure that they continue to follow social distancing requirements. When meeting with customers, the urge to shake hands as would usually be the norm must be quashed and instead an nod/wave and smile to greet.
Masks must be worn at all times when near other persons.
When working with other staff members, social distancing must be practiced wherever possible. Some tasks such as assisted lifting or carrying, passing tools, wheels, tyres or other items or checks and preparations of vehicles requiring more than one member of staff can of course be carried out as required but contact must be kept to a minimum wherever possible.
When on lunch break, staff unfortunately cannot utilise our staff break room due to sizing and staff number limitations that do not allow for social distancing.
Food and drink, by its nature, cannot be enjoyed with a mask on.
We instead ask that all staff go to their own vehicles to take lunch breaks, with social distancing observed whenever possible.
If leaving the site, we advise staff to continue to practice social distancing. We encourage staff to continue to wear their masks if interacting with people off-site.
Staff must wash their hands when leaving for lunch breaks and when returning to site.
During quieter periods and between sessions, cars are meticulously checked and cleaned on other surfaces not addressed between customer usage.
Car exteriors that can be washed are cleaned thoroughly.
Toilets are cleaned and disinfected fully.
Instructors wash their hands using soap and water or using alcohol hand gel.
Briefing room chairs are disinfected and wiped down.
All measures are constantly checked for adequacy by all staff members on site who take pride in the operation of Drift Limits, the safety of themselves and their colleagues and of course, all our customers and visitors.
Any amendments required are reported to management. These are checked and assessed.
If required, any documents on policy will be updated and staff training will be undertaken to ensure all are operating in unison.
Any queries, please contact Drift Limits via our website at www.driftlimits.co.uk
If you’ve got any questions about Drift Limits and Coronavirus, please take the time to read our special FAQ below and Terms and Conditions pages.
FAQ UPDATED 16/07/2020
The Policy can be found on our Terms and Conditions Page.
In line with advice from the UK Government, masks and face coverings can significantly reduce the chance of transmitting the virus and they advise that people wear them whenever in an enclosed area that you wouldn’t usually be (basically not at home) and where social distancing isn’t easy or possible – like on a bus or train.
We require that masks are be worn when on site with us. We recommend you keep them on at all times, for the safety of everyone on site, however only insist that you do whenever you interact with our staff, are inside our visitor centre, inside a car with an instructor or interacting with other visitors. Each person that wears a mask reduces the chance of any virus being transmitted. If we all wear them, the risk is reduced significantly further so let’s beat it together.
We understand they aren’t the prettiest things so if you want to take them off when having your Portrait Photos taken, no problem, but please put them straight back on.
We have acquired a stock of N95 masks and are offering them at COST PRICE to all our guests.
Since we’ve bought in bulk, we can pass the savings on to you at only £4 per mask.
All our staff will be wearing them at all times for your protection. Please, respect our staff and respect our other guests and keep safe.
No you have not.
We POSTPONED ALL experiences which were due to take place before the 15th of July 2020, our re-opening date.
This was due to the British Government’s advice and instruction regarding Covid-19, social distancing, closure of Leisure Facilities and the ongoing effort to get rid of this vicious viral threat to the human race.
POSTPONE does NOT mean CANCEL.
We have not cancelled your experience and run away with all your money.
We are a reputable business and as per our terms and conditions, accepted when booking, we will offer your experience on another date.
All experience bookings placed are important to us and important to you.
We’ve contacted all customers that had their bookings moved due to COVID-19 and advised them that they can re-book for another date into the future.
We’ve also sent out emails advising when we’re going to be re-opening, updated our social media and of course, this website!
FROM THE 15th OF JULY, ALL BOOKED EXPERIENCES WILL BE TAKING PLACE.
YOU CAN BOOK IN FOR YOUR EXPERIENCE FOR DATES AFTER THE 15TH OF JULY 2020.
Any booking moved by Drift Limits due to COVID 19, is moved without charge.
No matter how many times – but hopefully only once!
Please, re-book your experience for the next available date that you can attend.
Essentially, any booking moved by Drift Limits due to any circumstance, is done so without any charge to you.
Should you wish to amend the date of your re-booking for any other reason, this may incur a re-booking fee in line with our terms and conditions.
If you can’t re-book yet as you’re vulnerable, please get in touch with us to discuss this.
We’re open now!
I don’t have a booking yet and my voucher is expiring!
If you haven’t got an experience booking with us yet and your voucher is expiring soon, GO PLACE A BOOKING NOW!
If your voucher has expired please send us an e-mail to firstname.lastname@example.org rather than placing a booking.
Expired voucher bookings will likely be cancelled and stop other customers from taking booking slots that they require.
We’ll need your full voucher details including the following:
For example, Groupon, Red Letter Days, Wowcher, Activity Superstore, Virgin Experience Days…
For Groupon, we require the Security Code, for Virgin we require the full voucher reference and the PIN. Please get in touch if you’re not sure which code to send.
Date of Expiry
The full date on which it expired.
What experience the voucher was valid for.
With these details we can look into your voucher and advise what we can do to help.
We can’t guarantee there won’t be a charge or fee, but we’ll do everything we can to help ensure that your experience goes ahead.
Your website says Saturday Surcharges are non-transferable. Have I lost that money?
When re-booking your experience, your Saturday Surcharge will be utilised for your next booking.
If I want to re-book to a weekday, will you refund this?
We greatly recommend you keep the credit with us; putting it towards extra laps, media and CDW options on the day of your experience.
You are welcome to request a refund, however they do take some time to process and the credit can be put to better use.
Bookings through certain agencies may require you to contact them directly should you wish to get a refund.
We’re happy to confirm if this is the case through email.
Your cancellation indemnity remains unaffected. We won’t use that credit up.
Essentially, including the Covid-19 re-booking, you’ve got 2 re-booking credits.
The 90 day period is a ‘please get in touch with us within’ time frame. That’s it.
We ask that you get in touch, via email, within 90 days (basically 3 months) from the 15th of July, our re-opening date.
Still confused? Use this handy tool to input when you’re booked in for and add 90 days to it. There’s your cut-off date.
YOU DON’T HAVE TO RE-BOOK THE EXPERIENCE TO WITHIN 90 DAYS OF YOUR ORIGINAL BOOKING.
We know that some people have been confused and have been emailing us saying they won’t ever get to do their experience, because we will probably still be shut in 90 days.
Firstly, we certainly hope not!
Secondly, that’s not true at all.
All you have to do, is not leave us hanging around and get in touch. Within a 90 day period.
If you don’t contact us within the 90 days, which is a long period of time, you’ll have to pay a re-booking fee.
ANY of the dates published on our website, for booking, can be chosen.
With us currently opening dates so many more months into the future, that’s a huge time period to re-book into.
If you’ve paid a Saturday Surcharge previously, that can be carried over and will be carried over free of charge.
If you haven’t previously booked for a Saturday and want to re-book onto a Saturday, you can… but a Saturday Surcharge will be due.
Need more confirmation? Got a special circumstance? Get in touch and we’ll explain in more detail.
Please, get in touch with us via email. We’ll talk with you directly about how to re-book your experience with us in the future.
Of course, no charge will be due.
Due to social distancing measures, our staff are currently working from home and our office is now closed.
Don’t worry though, email us instead. We will read your email and we will get back to you.
Our staff are working as hard as they possibly can. We usually state a reply within 2 working days – however due to a reduced team size, this may take longer and we ask that you bear with us.
We work through emails chronologically as they come in, to be fair to all our customers.
Chasing emails will result in your email being pushed to the back of the queue and will likely delay any response.
Be patient, be kind and we’ll help. Being abusive to our staff is not something we will accept.
Sorry about that, we’ll be updating this as much as we possibly can. Why not check out our Transparency Document?
You can always have a look through our Terms and Conditions Page for more info.
If you can’t find it there, the next step is sending us an email.